Returns & Refunds
Thank you for your purchase. We hope you are satisfied with your purchase. However, if you are not completely satisfied with your purchase for any reason, you can return it to us for a refund, store points, or exchange. Please see below for more information about our return policy.
You should contact online customer service or customer service email to check the status of your order before initiating a return.
If the order has not been shipped, you can cancel the order and get a full refund.
If the order has already been shipped, it cannot be cancelled.
We CANNOT accept any returned or exchanged items which are without quality issues after you have confirmed to receive them.
We accept returned or exchanged items that are with quality issues.
a. If you choose to return the products, you should contact us and send photos or videos as proof asking for after-sales service. In this case, you could return the item after obtaining approval from our staff (We only accept returns within 14 days of receiving the goods), and we would issue a full refund to you after you return the items in good condition.
b. If you choose to exchange the products, please send us photos or videos as proof to check first. After obtaining approval from our staff, you could send back the products. The exchanged items will be shipped after careful inspection.
c. If the items were damaged during transportation, you should submit an application and send proof to us (photo, video) asking for after-sales service within 7 calendar days after the package was delivered to you. We will arrange to exchange or issue a full refund.
We inspect all returned items and will refund you based on the condition of the item.
A full refund of the item’s purchase goods and free return shipping label
The missing items or a refund of the missing item’s purchase goods
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please be advised that Refunds will undergo two stages.
(1) The first stage(within 7 Calendar Days) happens in our internal system, while the second stage of processing happens at your Bank.
(2) The second stage of processing happens at your Bank. The refund may take 1-2 billing cycles to appear on your credit card statement depending on your credit card company.
Two stages take 7-20 Business Days. We’ll send an email confirmation once we’ve processed your return. If your refund is for store credit, it will be available as soon as your return is received and processed.
If you haven’t received a refund yet, please check your bank account again first. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.
If you have any questions about this Return and Refund Policy, please contact us: firstname.lastname@example.org